Privacy Policy
We are deeply committed to protecting your personal privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using or placing an order through our website.
By accessing and using our website, you consent to the data practices described in this policy.
Information We Collect
To successfully process your floral orders and deliver a seamless experience, we may collect the following personal information:
• Sender's Information: Full name, contact number, email address, and billing address.
• Recipient's Information: Recipient's name, contact number, and detailed delivery address.
• Payment Information: All credit card and electronic payment details processed during checkout are handled directly via secure, encrypted third-party payment gateways (e.g., Stripe / PayPal). We do not store or record your full financial credentials.
How We Use Your Information
The personal information we collect is strictly used for the following lawful purposes:
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To process, confirm, hand-craft, and fulfill your custom floral orders.
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To coordinate our professional delivery logistics or contact the recipient to ensure a successful handover.
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To send order tracking updates or respond to your inquiries via email or WhatsApp.
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To optimize and improve our online boutique shopping experience and customer care.
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To inform you of our latest seasonal designs, 520 / Valentine's promotions, or exclusive brand updates.
Only with your explicit opt-in consent.
Information Sharing & Disclosure
We treat your personal data with the utmost confidentiality. We do not sell, rent, trade, or share your personal information with third parties, except in the following limited circumstances:
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Delivery Partners: We disclose the recipient's name, address, and phone number to our designated couriers solely for shipment fulfillment.
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Legal Compliance: We may disclose your information if required to do so by law or in compliance with legal processes from regulatory authorities.
Data Security
We implement industry-standard security protocols (including SSL encryption) to protect your personal data from unauthorized access, modification, disclosure, loss, or destruction during transmission and storage.
Use of Cookies
Our website utilizes cookies to enhance your browsing experience (such as remembering items in your shopping cart). You can choose to disable cookies through your browser settings; however, doing so may impact certain functionalities, including the checkout process.
Access & Correction of Personal Data
In accordance with the Personal Data (Privacy) Ordinance of Hong Kong, you have the right to request access to and correction of your personal data held by us. If you wish to view, update, or request the deletion of your records, please contact us at any time via WhatsApp.
We reserve the right to amend this Privacy Policy at our discretion.
Any updates will become effective immediately upon being posted on this page.